Kentucky Child Support Website

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Welcome to Kentucky Child Support!

The Kentucky Customer Service Website is provided for the Custodial Parent (CP) and the Non-Custodial Parent (NCP) to access information pertaining to their child support cases. If you would like general information on the Child Support Program or you are an employer who would like further information on child support wage withholding, you can locate this information by selecting the appropriate link. Thank you for visiting the Kentucky Child Support Customer Service Website!

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General Information

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Bulletins

Notice regarding late payments

We recognize the burden that circumstances related to processing and distributing child support payments have placed on families. Please know that DCSS staff have been working diligently to resolve all child support payment processing errors. Everything has been done with the families who rely on these payments in mind.

There were two separate payment processing issues that were created by errors of our vendors Tyler Technologies and JP Morgan Chase Bank, and the following payment mechanisms were affected:

Kentucky Child Support Interactive (KCSI) website payments

Electronic funds transfer (EFT) payments, including wage payments and payments received from other states

Both issues occurred on July 3 and affected payments made from June 30 through July 2.

Today, all missing EFT payments were processed. Please be aware that the payment received date will reflect July 16 rather than the date the payment was originally made.

Attempting to manipulate data to reflect the original dates presented too much risk to the goal of getting funds out.

Issued 7/17/2026

Notice regarding late payments continued...

DCSS continues to work on the KCSI payment file that was affected. We hope that work will be completed over the weekend. If it is, those payments will be able to be distributed on Monday.

While the errors and oversights which led to this situation were not created by DCSS, we know this has caused hardship for many. Once all payments have been processed and distributed, DCSS will conduct a thorough debrief to understand what happened and identify the changes needed to ensure that our future responses are faster, more efficient, and better coordinated.

We will learn from this experience and improve our processes, communication, and response times so that we can better serve families that rely upon on services.

Thank you.

Issued 7/17/2026

Bulletin Notice – Upcoming System Maintenance
Scheduled System Maintenance Notice
To improve system performance and reliability, the Kentucky Child Support Services Citizen Portals will undergo a planned server migration and maintenance activity.
Planned Maintenance Window:
Friday, June 5 – 6:00 PM (EDT) through Monday, June 8 – 7:00 AM (EDT)
During this time, the Kentucky child support citizen portals will be temporarily unavailable or experience intermittent interruptions.
We encourage users to complete any urgent activities before the maintenance window begins.
We appreciate your patience and understanding as we work to enhance our systems and services.

Issued 6/4/2026 More...

This website is supported by Grant Number 2501KYSCSS from the Office of Child Support Services within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the Office of Child Support Services.